For all custom orders please call 956-423-1885
For all custom orders please call 956-423-1885
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Information

Customer Service

Please contact us at 956-423-1885 or service@hilsport.com if you require assistance. 

Our office hours are Monday through Friday 8:00am to 4:30pm Central Standard Time.

 

Shipping & Handling

Most orders ship in 3 to 5 business days.  Packages are shipped UPS Ground with tracking information provided to the customer via email.  We only ship to the 50 United States.  Online order shipping and handling charges are tiered based on the total amount of your order before taxes. 

 

For orders totaling $25.00 and under shipping is $9.95

For orders totaling $25.01 to $75.00 shipping is $19.95

For orders totaling $75.01 to $189.00 shipping is $29.95

For orders totaling $189.01 to $250.00 shipping is $45.95

For orders totaling $250.01 and $460.00 shipping is $74.95

For orders totaling $460.01 and over please call for shipping rates.

 

Payment

We accept American Express, Discover, MasterCard, Visa, and PayPal.  All orders are shipped pre-paid only. 

 

Sales Tax

Sales tax will be collected from Texas purchasers on orders after shipping charges even if the item is shipped outside of Texas.

 

Guarantee

We have been producing quality products since 1938 and we are committed to customer satisfaction.  Every item we sell is made in Texas using high quality materials, UV and color stable fabrics and threads.  That is why Hilsport by Hilco guarantees to repair or replace, at our option, any product it fabricates at our Harlingen location for one year from the date of purchase. 

 

Reasons for repair or replacement include:

•Defects in materials and workmanship

•Rips, tears, pulled out or broken snaps, straps, zippers, or hardware

•Rot, mildew, or loss of material strength

Exceptions include:

•Normal wear and tear

•Accidents and vandalism

•Misuse

•Product alterations

•Fire, excessive chemicals and Acts of God.

Returns & Exchanges

Your satisfaction with your Hilsport purchase is very important to us.  If you receive Hilsport products that are damaged, not what you ordered, or not what you expected we will exchange them for another item or issue a refund of the product price provided the items returned are in new and unused condition.  Refunds are processed within 30 days of the order shipment date.  In the event you need to return or exchange anything please contact us first at 1-800-451-9236.  Our office hours are Monday through Friday 8:00am to 4:30pm Central Standard Time.  You may also e-mail service@hilsport.com.